General Terms and Conditions

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") govern the mutual rights and obligations of the contracting parties arising in connection with the provision of services by Desktechub s.r.o., ID No.: 24531596, with its registered office at Turnovská 430/10, Prague 8, registered in the Commercial Register maintained by the Municipal Court in Prague (hereinafter referred to as the "Provider"), and the client (hereinafter referred to as the "Client").

1.2 These GTC apply to coworking entries, online bookings of the meeting room and private office, and individually agreed short-term use of premises for events.

1.3 The provisions of these GTC are an integral part of every contract concluded between the Provider and the Client.

1.4 Legal relationships not regulated by these GTC are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.

1.5 If the Client is a Consumer, these GTC do not limit rights that cannot be waived under mandatory law.

2.1 Client means a natural or legal person who uses the Provider's services.

2.2 Consumer means a Client acting outside the scope of their business activity.

2.3 Premises means the coworking spaces, meeting room, private office, and event spaces operated by the Provider.

2.4 Services means time-limited use of the selected Premises and the related services stated in the order.

2.5 Tariff means the specific scope of coworking services and the conditions for their use according to the Provider's current Price List.

2.6 Access PIN Code means the current code enabling entry into the Provider's premises.

2.7 Booking means an order for a specific coworking entry, a meeting-room time slot, or a private-office date range, day count, and seat count.

3.1 The Provider provides the Client with coworking services consisting of temporarily enabling the use of a shared workspace in the Provider's premises, within the scope of the selected tariff. Shared workspace means a non-exclusively designated workstation or part of the coworking space intended for routine work, without a guarantee of a specific desk or seat, unless expressly stated otherwise for a specific tariff.

3.2 A meeting-room Booking entitles the Client to exclusive use of the selected room for the confirmed time and duration of one hour, four hours, or one Prague calendar day. A whole-day Booking runs from midnight on the selected day to midnight on the following day in the Europe/Prague time zone.

3.3 A private-office Booking entitles the Client to exclusive use of the office for the confirmed number of seats throughout the selected calendar days. Each day runs from midnight to the following midnight in the Europe/Prague time zone, and the last date stated in the confirmation is included in the Booking.

3.4 The specific capacity, equipment, price, time, and scope of a Booking are stated on the reservation page and in the order summary. The Client must not exceed the confirmed capacity and is responsible for guests and any other persons to whom the Client grants access.

3.5 The Provider also enables short-term use of premises for events, always under an individual agreement.

3.6 The Services grant a limited right to use the designated Premises and related services; they do not create a tenancy, registered office, establishment, or other real-property interest. Without a separate written agreement, the Client must not use the Premises' address as a registered office, business address, establishment, or mailing address.

4.1 Service information on the website is an invitation to place an order. Before submitting the order, the Client reviews the selected Service, time, scope, final price, and contact or billing details and actively accepts these GTC and the House Rules.

4.2 By selecting the "Order and pay" button, the Client submits a binding order with an obligation to pay the stated final price. The contract is concluded when the Provider sends confirmation after successful payment or, for an order with a zero final price, confirmation that the order has been completed. The confirmation contains the agreed Booking details and a secure link to its status and access information.

4.3 Until the contract is concluded, capacity is held only temporarily. The Provider may reject an order in particular because of unavailability, an obvious pricing error, suspected fraud, or failure to meet the Booking conditions; any payment received will then be refunded without undue delay.

4.4 Requests for coffee, a particular workstation, monitor, equipment, or other extras are subject to availability and are binding only if stated in the confirmation.

4.5 A contract for an individually arranged event space is concluded when the Client accepts the Provider's specific offer.

5.1 The Provider is not a payer of Value Added Tax (VAT). All prices are final.

5.2 The final price shown in the order summary immediately before submission is decisive. The price is payable before the Service is provided using the offered payment method.

5.3 The private-office price is calculated for each selected day as the daily office price plus the daily price for each confirmed seat. The meeting-room price corresponds to the selected one-hour, four-hour, or whole-day product.

5.4 A discount applies only if shown in the order summary. If the price or an applicable discount changes before payment starts, the Provider will show a new summary and obtain the Client's renewed confirmation.

5.5 The price of an individually arranged event space is stated in the offer according to the nature of the event.

6.1 Availability is confirmed only for the time, scope, capacity, and product stated in the confirmation. A change of date, time, duration, day count, seat count, or product requires a new Booking or the Provider's express confirmation.

6.2 A Booking may not be transferred or resold without the Provider's prior consent.

6.3 The Provider may change the range, prices, and content of Services for future orders. A change does not affect an already concluded contract.

6.4 If the Provider cannot supply a confirmed Service, it will, depending on the circumstances, offer a comparable replacement time or space, a proportionate price reduction, or a refund for the part not provided. This does not affect the Client's other statutory rights.

7.1 The confirmation email contains a secure link to the Booking access page. The current Access PIN Code is displayed on that page from 30 minutes before the Booking starts until 30 minutes after it ends. The PIN is not included directly in the confirmation email.

7.2 The Provider may change the Access PIN Code; the Client must use the code currently displayed on the Booking access page. The PIN display period is only a technical grace period for arrival and departure, does not extend the confirmed use of the Premises, and creates no right to enter outside the confirmed time or into other premises.

7.3 The Client may disclose the PIN Code only to people authorized to attend the Booking, must protect it from everyone else, and is responsible for its use by the Client's guests. Suspected misuse must be reported to the Provider without delay.

7.4 The Client and guests must observe the capacity, Booking purpose, confirmed time, and House Rules. The Client must ensure that guests leave the Premises by the end of the Booking.

8.1 The Client may request cancellation by email to workspace@deskohub.cz. The Provider will process the request under the conditions shown in the order summary or individual offer and under mandatory law.

8.2 Unless the order summary or individual offer states otherwise, cancellation alone does not create a separate contractual right to a refund. This does not affect rights arising from defective performance, a Consumer's statutory withdrawal right, or a failure by the Provider to supply the Service.

8.3 Individually arranged events are cancelled under the conditions of the specific offer.

8.4 The Client is not entitled to a refund merely because the Premises were not used, the Client arrived late, or the Client left early, unless the refund conditions under this article or mandatory law are met.

9.1 A Consumer may withdraw from a contract concluded online without giving a reason within 14 days after the contract is concluded, unless the right is excluded by law or has already expired in the particular case.

9.2 If the Service is to begin before the period expires, as part of confirming the order the Consumer expressly requests that the Provider begin performance before the period ends and acknowledges that the withdrawal right expires after the Service has been fully performed. If the Consumer withdraws after performance begins but before it is complete, the Consumer pays a proportionate part of the price for performance already supplied, provided the statutory conditions are met.

9.3 Withdrawal may be sent as an unequivocal statement to the Provider's registered-office address or by email to workspace@deskohub.cz. The deadline is met if the notice is sent before it expires.

9.4 Following a valid withdrawal, the Provider will reimburse payments received without undue delay and no later than 14 days, using the same payment method unless the parties agree otherwise without additional cost to the Consumer.

9.5 Model notice: “I hereby give notice that I withdraw from my contract for the following Service: [description and Booking number], ordered on [date]. Consumer name: [complete]. Consumer address: [complete]. Date: [complete]. Signature only if submitted on paper.” Use of the model is optional.

9.6 The rights in this article apply only to a Consumer and operate alongside any more favorable cancellation terms stated in the order summary or individual offer.

10.1 The Client must use the Premises properly, only for the confirmed purpose, and in accordance with these GTC, the House Rules, safety instructions, and applicable law.

10.2 The Client is responsible for guests and for damage caused by the Client's or guests' breach of duty. Normal wear and tear is not damage. Damage or a defect must be reported without undue delay.

10.3 The Provider may proportionately restrict or end a Service for a serious or repeated breach of the GTC or House Rules, exceeding capacity, dangerous or illegal conduct, or misuse of access. This does not affect the Client's rights if the measure was not justified.

11.1 The Provider is responsible for properly supplying the confirmed Service and for harm to the extent required by law. Nothing in these GTC excludes or limits liability that cannot validly be excluded or a Consumer's statutory rights.

11.2 The Client is responsible for the Client's business activities, data, and items brought into the Premises. The Provider is liable for loss of or damage to an item only to the extent required by law; the Client should therefore not leave items unattended and should secure them appropriately.

11.3 The Provider is not liable for an obstacle beyond its control that it could not reasonably foresee or prevent. If such an obstacle or temporary unavailability prevents a material part of the confirmed Service from being supplied, Article 6.4 applies.

11.4 To the maximum extent permitted by law, the Provider is not liable to a Client who is not a Consumer for indirect loss, loss of profit, or loss of data unless caused intentionally or by gross negligence.

12.1 The Client must report a Service defect without undue delay so that it can be remedied and provide at least contact details, the Booking number, a description of the defect, and the requested resolution.

12.2 A complaint may be made at the establishment, at the Provider's address, or by email to workspace@deskohub.cz. The Provider will give a Consumer written confirmation of receipt and resolution.

12.3 The Provider will decide a Consumer complaint immediately or, in a complex case, within three business days, and resolve it, including remedying the defect, without undue delay and no later than 30 days unless a longer period is agreed with the Consumer.

12.4 Depending on the defect, the Client may request a remedy, replacement performance, a proportionate price reduction, or withdrawal from the contract if the statutory conditions are met.

13.1 If a consumer dispute arising from a Service contract cannot be resolved directly, the Consumer may submit it to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2.

13.2 Information and the electronic form are available at coi.gov.cz/informace-o-adr/. The Consumer must submit the claim no later than one year after first asserting the right with the Provider.

14.1 The Client is responsible for an individually arranged event and its participants.

14.2 The Provider may end an event for a breach of law, the specific offer, these GTC, or the House Rules.

15.1 The Provider may amend these GTC for contracts concluded after a new version takes effect. An already concluded Booking is governed by the version accepted at checkout unless a later amendment is more favorable to the Client or the Client expressly accepts it.

15.2 An individual agreement takes precedence over these GTC. If one provision is invalid or ineffective, the remaining provisions are unaffected.

15.3 These GTC become effective on August 12, 2026.

15.4 These GTC are issued in Czech and English. If the language versions differ, the Czech version is authoritative and takes precedence.